Return & Refund Policy

Last updated: October 3, 2026

At Mags Toys, we want you to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

1. Return Eligibility

To be eligible for a return, the item must be:

• Unused and in the same condition in which you received it

• In its original packaging where applicable

• In a resellable condition

• Accompanied by your order details or proof of purchase

Items that are returned used, damaged, incomplete, or otherwise not in resellable condition may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us within 30 days of receiving your order.

Please include:

• Your name

• Order number

• The item you wish to return

• Reason for the return

• Relevant photographs where applicable

Contact us at:

Email: support@magstoys.com
Telephone: +44 7522 241958

Please do not send an item back before contacting us and receiving return instructions.

3. Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by an applicable consumer right, the customer may be responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless required otherwise by applicable law.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide photographs and your order information so we can review the issue.

Where a claim is accepted, we may offer an appropriate remedy, which may include a replacement, refund, or other solution depending on the circumstances.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method unless another method has been agreed or is required by applicable law.

Please allow additional time for your payment provider or bank to process the refund.

6. Partial Refunds

In certain circumstances, only a partial refund may be available, including where an item is returned with damage, missing parts, signs of use, or other conditions that affect its resale value, where permitted by applicable law.

7. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, first check your bank or payment provider.

If the refund is still not visible after the applicable processing period, please contact us at support@magstoys.com.

8. Exchanges

Where an exchange is available, we will advise you of the available options after reviewing your return request.

Availability of replacement products is subject to stock.

9. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including products that are personalized, opened where hygiene or safety requirements apply, or otherwise specifically identified as non-returnable at the time of purchase.

10. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation may only be possible before your order has been dispatched. If the order has already been dispatched, please follow our return process.

11. Contact Us

For return and refund enquiries, please contact:

Mags Toys
Address: Brook St, Erith, DA8 1JJ, United Kingdom
Telephone: +44 7522 241958
Email: support@magstoys.com

Mags Toys — Play. Discover. Grow.